Frequently Asked Questions

GENERAL Questions

  1. Is it for me?

    Instagram is the fastest growing social media platform with over 700 million users. This means that we can reach any target audience regardless of your industry. Whether you’re a small local business or a large online brand, we’ve got you covered.

  2. Can I have a free testing account (trial)?

    Not a problem! All users get a free 14 day trial, starting from when your first Instagram account is approved. If you have trouble during your trial, feel free to reach out and we will happily reset your trial. Of course, we email you to tell you when the trial is ending so you won’t get surprised.

  3. What payment methods are accepted?

    We currently only accept PayPal as our primary payment processor. You may choose multiple funding methods on your Paypal account (Paypal balance, bank, credit, debit, etc). you are billed each month automatically after your trial.

  4. When can I cancel?

    Unless you’re on an annual plan, you pay month-to-month and you can cancel at any time (including during the free trial of course!). There is a button on your profile page that will let you cancel the account before the next time you are billed. Instructions on how to cancel are here. No dirty tricks, remember?

  5. What happens when the plan ends?

    Nothing! Our system keeps your account in good standing so you don't need to worry about renewing anything!

  6. Does Grampapa sell folowers or post ads to my account?

    We absolutely do not sell Instagram followers or Likes, which is forbidden in Instagram’s terms and conditions. Because Gramp is a paid service, we don’t post ads or any content that you haven’t uploaded to your Grampapa account.

  7. Is Grampapa safe to use?

    We are working in total compliance with the Instagram terms of use and its updates. We also provide additional security layers on top of your Grampapa Account to ensure your data is safe guarded and secure with our SSL and security optimized servers globally. To learn more and ensure about your consent and freedom from obligation for using our Client with Instagram, please refer to Instagram's Terms of Use, General Conditions, Article 8.

  8. Does Grampapa offer Bulk account or agency discounts?

    Discounts are applied in 2 order, a) you can get a 20% discount on Annual plans, or b) when you have request for adding 8 or more Instagram accounts, you can contact us at sales@grampapa.com to explore our agency solutions & discounts. We would unfortunately reject stacking the discount plans to make it 40% ;)

  9. I have forgotten my password, how can I recover it?

    Please send us an email at support@grampapa.com for a password reset. remember to quickly change your password afterwards.

  10. Will Instagram ban me for using your software?

    No! We do not perform any automated actions on your behalf. the autoposting are scheduled posts and all of our analytics fully comply with Instagram Terms of Service. Unlike the titanic, this ship can't sink!

  11. How is your scheduling different from HootSuite or other scheduling apps?

    You can simply get rid of the notification alarm solution and you don't need additional downloaded mobile app. We have developed solutions to handle your account's photo, video, photo story with directly posting to instagram as your entrusted instagram client.

  12. Why can't we use your application on FireFox Focus browser?

    We keep extra measures to keep your private data secure. If our Project Security keeps you at the door by mistake. Or because he recognized you as a "badBot", please send us an email to security@grampapa.com to help you with the issue.


HOW TO Questions:

  1. How do I add an Instagram account?

    You can add an Instagram account by clicking on the account at the top left of dashboard menu. Then select "Add Instagram Account" and simply login to your Instagram account to authorize its use.

  2. I have problem adding my Instagram account even with the right password. How can i fix it?

    Instagram is holding you at its login checkpoint to check if your are truly the account owner. In order to authorize, please follow the below steps to successfully add your account: A) to add the page to your account. You need to be logged in with your Instagram account already. you can log in on any of your devices i.e. Instagram on mobile or desktop. B) Now Login to your Instagram account from "add account" Grampapa Dashboard. We only use your password to request an access token from Instagram. C) Your Account will not login & Instagram shows you a message to check if you logged in from a new location. You tap/click "It Was Me". D) You Login from "add account" in Grampapa Dashboard again. and there, your account is connected. ;)

  3. How do I create team members?

    We currently don't have this feature and are working on the developments to implement it, plus other features to be added in the next updates.

  4. How do I change my Time Zone?

    You can select your location and timezone in the registration. but if you need to change it, find the options by clicking on the profile section from the top right dashboard.

  5. How do I change my Password?

    You can change your password by clicking on the "Account" gear at the top right. Once there simply enter your old password and then key in your new password twice to confirm. Once done click the "Save" button on the left side of the page.


SUBSCRIPTION Questions

  1. How does my subscription work?

    Each month after your initial charge you will be subsequently billed for your selected plan. If at any time your Paypal account is declined we will notify you with an opportunity to update the information. If your payment lapses your service will be paused until you update any necessary billing information.

  2. How do I cancel my subscription?

    You can cancel your subscription at anytime by emailing billing@grampapa.com. We will process all cancellations within 2 business days. If your re-bill falls within this window and we are not able to cancel the subscription before processing the next payment, we will refund the payment and cancel the subscription. The cancellation email must be sent before the re-bill date in order to receive a refunded payment.

  3. Do you require any contracts?

    You are not under any billing contracts and can cancel anytime. Our software is billed month to month or annually.

  4. How can I upgrade my account after the purchase?

    You can upgrade your account at any time. Just click on Profile icon at the top right of the screen. you find upgrade account option by clicking on profile. If you upgrade in the middle of a billing cycle your payment will be prorated for the correct amount. Please send an email to support@grampapa.com in case of any inconvenience.

  5. How can I downgrade my account after the purchase?

    You can downgrade your account at any time. If you downgrade in the middle of a billing cycle you will be credited on your next payment draft. Please send an email to support@grampapa.com in case of any inconvenience.

  6. Do you support any other methods of payment?

    We are an Authorized Paypal Seller, you can still pay by your credit or debit card through Paypal gateway; however if you find any issues for your purchase please contact our support through the contact form or send us an email to support@grampapa.com



DID WE MISS YOUR QUESTION?

For any other questions please send us an email to info@grampapa.com